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Memberships
Looking to Join?
5
Can I try the gym out before joining?
Do you offer student discount?
Can my children join Xercise4Less?
Do you have classes?
Can I use other gyms other that my home gym?
Managing your Membership
15
Where can I find my membership reference number (W number)?
I forgot my app password, what do I do?
Can I freeze my membership?
How do I cancel my gym membership?
Can I cancel my direct debit?
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Gym Information
Classes and Personal Training
4
How often do you update class timetables?
When I go to book a class, it sometimes says that a class is unable to be booked into, why is this?
I have joined, how do I activate my online account and begin booking classes?
Will Personal Training be available?
Facilities and Equipment
5
What gym equipment do you have?
Do you supply paper towel dispensers to wipe down equipment?
Will I be shown how to use the gym equipment?
Are there changing facilities and lockers at each Xercise4Less gym?
Do Xercise4Less offer Car Parking?
General
Other information
3
I wish to raise a complaint - what do I need to do?
CCTV Policy
Is the Xercise4Less website secure?
Stockton South
8
If I don't want to go to Stockton North can I cancel?
Can I freeze my membership whilst I think about transferring to Stockton North?
I’ve just paid for PT, can I transfer my credits to Stockton North?
What will happen to my Perkville points?
Will I have to re-register my fingerprint in Stockton North?
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