Looking to Join? 5

• Can I try the gym out before joining?
• Do you offer student discount?
• Can my children join Xercise4Less?
• Do you have classes?
• Can I use other gyms other that my home gym?

Managing your Membership 15

• Where can I find my membership reference number (W number)?
• I forgot my app password, what do I do?
• Can I freeze my membership?
• How do I cancel my gym membership?
• Can I cancel my direct debit?

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Classes and Personal Training 4

• How often do you update class timetables?
• When I go to book a class, it sometimes says that a class is unable to be booked into, why is this?
• I have joined, how do I activate my online account and begin booking classes?
• Will Personal Training be available?

Facilities and Equipment 5

• What gym equipment do you have?
• Do you supply paper towel dispensers to wipe down equipment?
• Will I be shown how to use the gym equipment?
• Are there changing facilities and lockers at each Xercise4Less gym?
• Do Xercise4Less offer Car Parking?

Other information 3

• I wish to raise a complaint - what do I need to do?
• CCTV Policy
• Is the Xercise4Less website secure?

Stockton South 8

• If I don't want to go to Stockton North can I cancel?
• Can I freeze my membership whilst I think about transferring to Stockton North?
• I’ve just paid for PT, can I transfer my credits to Stockton North?
• What will happen to my Perkville points?
• Will I have to re-register my fingerprint in Stockton North?

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