Why can’t I cancel my direct debit and not get charged?
Created by: Liz Harries
Modified on: Fri, 28 Jun, 2019 at 12:37 PM
Within the terms & conditions of your membership we state that all direct debits must remain active until we receive your notice to cancel. We need the required 30 days’ notice for us to process your cancellation and collect your final payment. By cancelling the direct debit this will stop us from doing so and will incur administration fees that we really don’t want to charge you… Please do not cancel your direct debit and allow us to process your cancellation through the correct administration process.
To cancel your membership, you can submit your 30 days notice here.
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