Managing your Membership

Can I upgrade my membership to access multiple X4L Gyms?
Yes, you can!  As a X4L Gyms member, you can upgrade to the X4L Gyms PLUS+ MULTISITE package which will give you access to all of the X4L gyms we curren...
Thu, 15 Jul, 2021 at 1:25 PM
I forgot my app password, what do I do?
Simply click on the Reset Password option on the app login screen and an email will be sent to the email address registered to you membership. Alternatively...
Thu, 15 Jul, 2021 at 1:20 PM
Where can I find my membership reference number (W number)?
You can find your membership reference number on the email you received when you joined the gym, this is also linked to your monthly direct debit which can ...
Sun, 16 May, 2021 at 11:10 AM
How do I cancel my gym membership?
We’re sorry to hear you wish to cancel your gym membership with us. Before we guide you on how to cancel your membership, did you know that you can free...
Thu, 8 Apr, 2021 at 4:45 PM
Can I cancel my direct debit?
Please do not cancel your direct debit as this will cause your membership to fall into default and you may incur fees that we really don't want to char...
Thu, 15 Jul, 2021 at 1:26 PM
Why do I have to give one months notice?
We ask that you give us 30 days’ notice to cancel your membership to allow enough time to process your cancellation and final payment.  We want to process ...
Fri, 28 Jun, 2019 at 12:28 PM
How can I make a payment for an outstanding amount?
If you currently pay for your membership via direct debit, you can pay any outstanding/missed payments, provide new bank account details or reinstate your d...
Thu, 15 Jul, 2021 at 1:28 PM
Can I freeze my membership?
You can freeze your gym membership FREE of charge for a minimum of 1 month or a maximum of 3 months in any 6 month period. To request a freeze on your membe...
Thu, 15 Jul, 2021 at 1:18 PM
Can I change my payment date?
Yes! If you wish to change the date your monthly direct debit is collected you can do this by either contacting us via the online form here or alternatively...
Thu, 15 Jul, 2021 at 1:31 PM