You can find your membership reference number on the email you received when you joined the gym.  We understand that you may no longer be able to find this...

Simply reset your password using the following link: https://www.xercise4less.co.uk/how-do-i-reset-my-xercise4less-app-password/ If you need further ass...

You can freeze your gym membership free of charge for up to 3 months in a 12 month period. Please click here and follow the instructions to freeze.  Ple...

We’re sorry to hear you wish to cancel your gym membership with us. Before we guide you on how to cancel your membership, did you know that you can free...

Please do not cancel your direct debit as we do this for you once you have submitted your cancellation request, and doing so may incur a charge. If you are ...

You cannot currently adjust the date in which your payment is taken. Upon sign up, a membership experience consultant will make you aware of this so they ca...

We ask that you give us 30 days’ notice to cancel your membership to allow enough time to process your cancellation and final payment.  We want to process ...

Yes, you can! To upgrade your membership, please contact your local gym. You can find the contact details of your local Xercise4Less here.

Yes, if you wish to downgrade your My PRO App membership subscription all you need to do is head to the grid homepage of our app, click on ‘PRO’ and a butto...

We’re sorry to hear this. If you could please contact our head office based customer service team here and we can look into this further for you.