Managing your Membership

Where can I find my membership reference number (W number)?
You can find your membership reference number on the email you received when you joined the gym.  We understand that you may no longer be able to find this...
Fri, 28 Jun, 2019 at 12:35 PM
I forgot my app password, what do I do?
Simply reset your password using the following link: If you need further ass...
Mon, 8 Jul, 2019 at 11:59 AM
Can I freeze my membership?
You can freeze your gym membership free of charge for up to 3 months in a 12 month period. Please click here and follow the instructions to freeze.  Ple...
Fri, 28 Jun, 2019 at 12:23 PM
How do I cancel my gym membership?
We’re sorry to hear you wish to cancel your gym membership with us. Before we guide you on how to cancel your membership, did you know that you can free...
Fri, 28 Jun, 2019 at 3:54 PM
Can I cancel my direct debit?
Please do not cancel your direct debit as we do this for you once you have submitted your cancellation request, and doing so may incur a charge. If you are ...
Fri, 28 Jun, 2019 at 12:25 PM
Can I change my payment date?
You cannot currently adjust the date in which your payment is taken. Upon sign up, a membership experience consultant will make you aware of this so they ca...
Fri, 28 Jun, 2019 at 12:27 PM
Why do I have to give one months notice?
We ask that you give us 30 days’ notice to cancel your membership to allow enough time to process your cancellation and final payment.  We want to process ...
Fri, 28 Jun, 2019 at 12:28 PM
Can I upgrade my membership?
Yes, you can! To upgrade your membership, please contact your local gym. You can find the contact details of your local Xercise4Less here.
Fri, 28 Jun, 2019 at 12:29 PM
Can I downgrade a My Pro app membership?
Yes, if you wish to downgrade your My PRO App membership subscription all you need to do is head to the grid homepage of our app, click on ‘PRO’ and a butto...
Fri, 28 Jun, 2019 at 12:31 PM
I was told by a staff member in Club that my membership had been cancelled but am still being charged?
We’re sorry to hear this. If you could please contact our head office based customer service team here and we can look into this further for you.
Fri, 28 Jun, 2019 at 12:33 PM