Managing your Membership

Can I upgrade my membership to access multiple X4L Gyms?
Yes, you can!  To upgrade your membership to X4L Gyms+, please contact us here.
Tue, 22 Dec, 2020 at 11:10 AM
I forgot my app password, what do I do?
Simply click on the Reset Password option on the app login screen.  Alternatively, staff at your home gym can reset your password for you at the front desk....
Wed, 26 Aug, 2020 at 12:37 PM
Where can I find my membership reference number (W number)?
You can find your membership reference number on the email you received when you joined the gym.  We understand that you may no longer be able to find this...
Fri, 28 Jun, 2019 at 12:35 PM
How do I cancel my gym membership?
We’re sorry to hear you wish to cancel your gym membership with us. Before we guide you on how to cancel your membership, did you know that you can free...
Thu, 8 Apr, 2021 at 4:45 PM
Can I cancel my direct debit?
Please do not cancel your direct debit as we do this for you once you have submitted your cancellation request, and doing so may incur a charge. Within ...
Tue, 15 Dec, 2020 at 7:49 AM
Why do I have to give one months notice?
We ask that you give us 30 days’ notice to cancel your membership to allow enough time to process your cancellation and final payment.  We want to process ...
Fri, 28 Jun, 2019 at 12:28 PM
Why have I been charged for missing a payment?
We’re sorry to hear you have been charged. If you have been charged an admin fee, this is usually for one of two reasons: 1. Your direct debit has been can...
Tue, 15 Dec, 2020 at 7:50 AM
Can I freeze my membership?
You can freeze your gym membership FREE of charge for a minimum of 1 month or a maximum of 3 months. To request a freeze on your membership you can do this ...
Thu, 8 Apr, 2021 at 4:47 PM