Managing your Membership

Why have I been charged for missing a payment?
We’re sorry to hear you have been charged. If you have been charged an admin fee of £25.00, this is usually for one of two reasons: 1. Your direct debit ha...
Fri, 28 Jun, 2019 at 12:41 PM
Can I dispute a failed direct debit or other additional charge?
If you wish to discuss this with us further or you believe to have been wrongly charged, please contact our member enquiries team here.
Fri, 28 Jun, 2019 at 12:43 PM
The gym has told me to cancel my direct debit and now I am receiving default texts?
We’re sorry to hear of a miscommunication from a member of staff. Please contact our member enquiries team here so we can assist you with this further.
Fri, 28 Jun, 2019 at 12:45 PM
How do I cancel/freeze my membership whilst Xercise4Less gyms are closed?
COVID-19 UPDATE: All Xercise4Less gyms are closed due to the current COVID-19 Pandemic. We have arranged for your payments to be frozen during this time....
Thu, 26 Mar, 2020 at 3:17 PM