Managing your Membership

How can I make a payment for an outstanding amount?
You can pay an outstanding payment by clicking here.
Fri, 28 Jun, 2019 at 12:34 PM
Why can’t I cancel my direct debit and not get charged?
Within the terms & conditions of your membership we state that all direct debits must remain active until we receive your notice to cancel. We need the r...
Fri, 28 Jun, 2019 at 12:37 PM
Why have I been charged for missing a payment?
We’re sorry to hear you have been charged. If you have been charged an admin fee of £25.00, this is usually for one of two reasons: 1. Your direct debit ha...
Fri, 28 Jun, 2019 at 12:41 PM
Can I dispute a failed direct debit or other additional charge?
If you wish to discuss this with us further or you believe to have been wrongly charged, please contact our member enquiries team here.
Fri, 28 Jun, 2019 at 12:43 PM
The gym has told me to cancel my direct debit and now I am receiving default texts?
We’re sorry to hear of a miscommunication from a member of staff. Please contact our member enquiries team here so we can assist you with this further.
Fri, 28 Jun, 2019 at 12:45 PM